Performance Management

Mayor-elect Warren will be implementing a performance management system designed to measure and report on how well each department is delivering critical programs and services. We asked our group to identify measures that can improve efficiency and help each department budget effectively. The group proposed that we:

Measure both how work gets done and how satisfied residents are with that work.

Take an in-depth look at what drives the budget in each department.

Search for areas to improve service and ways to save money.

Educate and train city employees on how to drive efficiency using Performance Management.

Follow up relentlessly to ensure that city employees are held accountable for the tasks assigned to them.

Hold regular meetings to set expectations for each department.

Hire professionals to focus on budgeting, financial analysis, and savings; rather than asking someone without expertise in these areas to be responsible for these things.

Guarantee that the city analyzes the data that collected.

Make sure 311 calls go to the right place, and that problems are solved efficiently and effectively.

Set methods for citizen to speak to city, possibly through Area Councils.

Improve communication between departments to increase overall efficiency.

Reshape how we are looking at efficiencies within a department; replace outdated processes with newer ones.

Prevent problems ahead of time when possible rather than just “putting out fires,” especially when it can save money in the long run.

Ask people about measures on the city survey; then on the next survey ask for satisfaction.

Maximize revenues, not just savings.

Create an inter-department information center.

Improve Responsiveness.